We recommend an introduction time of 2-4 hours/day for the first 3-5 days to get the body used to the effects, but the length of introduction can vary between individuals. Use your judgment to determine when ready for longer use. For the best results, after the introduction time, use the products for longer periods of time daily – such as overnight. Every 3-4 weeks we recommend not using the products for 3-6 days. The period of discontinued use is for you to assess/reassess the progress of your horse or dog and even yourself. Products may be worn for a period of 1-24 hours a day after the introductory period. For use with dogs and horses, we recommend removing our products for 3-4 hours a day to give the animal a break from the effects.
Can the products be used in hot temperatures?
Yes. We do recommend using the products in the cooler parts of the day and for shorter periods of time during the warmer summer months, however, this is your personal preference. Use your best judgement when using our products on your animals on a hot day. Using them for smaller amounts of time throughout the day is better than not using them at all.
After I have discontinued using my Back on Track product and then decide later that I would like to begin using it again, do I need to start over with the introductory period?
Depending on how long it has not been used, it may be necessary to start the introductory period again. Use common sense and see how your body feels and reacts.
How long do Back on Track products remain effective?
The effectiveness of BOT products will not change over time since you cannot wash out the Welltex® fibers infused in the threads. If you have been using our products for a long period of time and feel you don’t see the same results as you did at the beginning, simply take a break for a week and try again. While using our products over time you may get used to the Welltex® effect and start to think you are no longer being helped.
Why use Back on Track products when there are no injuries?
The improved blood circulation from the use of BOT products will help to maintain the over-all well-being of the body tissues, even in health. It may also help prevent injuries in the future by improving over-all resilience of the body.
If using Back on Track products causes increased circulation and swelling occurs, will it go away?
Take a break from wearing the product until the swelling goes down, then begin using it again. Wear it for only a few hours to minimize the chance of swelling again until the body gets used to the increased blood circulation from wearing the product.
What is the difference between Back on Track products and magnet technology?
The Welltex material utilizes the body’s own energy and reflects that energy back into the tissues as far-infrared wavelengths which penetrate deeper than just warmth to affect the tissues and the blood vessels, whereas products with magnet technology utilize the magnetic field.
How do I wash Back on Track products?
Machine wash in warm water and a mild detergent. Do not use fabric softener or bleach. Hang to dry.
Will Back on Track products shrink?
No, providing you follow the washing instructions that come with each product. Products are not to be put into a clothes dryer and bleach should not be used in the washing process.
Can liniments be used with Back on Track products?
Caution is advised when using Welltex® products simultaneously with liniment, since some liniments may amplify the Welltex® effect. Use the product only as directed and consult a doctor if symptoms persist. Do not use products that will generate heat. Use your own common sense to see how you or your animal reacts.
How much support do the Back on Track brace products provide?
Back on Track brace products provide limited support. They are designed as therapeutic products that increase blood circulation and in turn may help reduce inflammation in muscles and joints. Our self fastening Knee Brace and Back Braces provide more support than our other therapeutic brace products, but they should not be used to replace physician prescribed support braces.
Will I experience the Welltex® effect if my Back on Track product is worn over other clothing?
BOT products need to be next to the skin or hair of animals for the product to give the best effect. However, the Back Brace can be worn over a thin shirt and the Mattress Overlay should be used under regular sheets.
Can I use Welltex® products while pregnant?
No. Do not use during pregnancy.






Krysta Gillis (verified owner) –
So, I have Ehlers Danlos Syndrome, and my ankles are one of the places most affected by the condition. I sprain and dislocate my ankles all the time, and so having a brace to soothe away the pain is wonderful. I have two of these and I used them extensively while helping someone move into their apartment; they kept my ankles in place, and kept them from straining themselves, while offering heat and soothing. Absolutely must buy.
Naomi –
Fantastic to hear!!
Our products benefit soo many with all kinds of chronic ailments.
This is the whole point of BOT products to HELP the users feel better.
Thank you for the share.
Sharon (verified owner) –
This brace is amazing. Takes the swelling right down in my ankle from an old injury that tends to flair up. This is the second one I have purchased after several years of use of my first one. The ordering experience was easy and it shipped and arrived quickly.
Kelly (verified owner) –
Brace is making a large difference with inflammation and pain levels. Worth the 35.oo shipping was quick
Back On Track –
Pain relief thumbs up to that!
Happy wearing Kelly.
Henry Whalen (verified owner) –
Works amazing
Back On Track –
Happy to hear that Henry 🙂
Heather Burns (verified owner) –
My ankle brace is too big and I’m shipping it back despite fact that I have had to response to my emails
Back On Track –
Hi Heather,
To reach customer service please email ‘[email protected]
ALL emails are responded to each day, same with incoming phone calls.
We have Emailed you about your return, we need to set this up for you to return it to the Warehouse in Alberta.
We can exchange it NO problem or you can get a refund.
BOT offers 1 FREE exchange on all regularly priced purchases.
Coleen Conway (verified owner) –
Katherine (verified owner) –
Fabulous Ford flare ups of my Achilles tendinitis
Back On Track –
Hey that is terrific to know, very cool!
Anonymous (verified owner) –
This has been a life saver for a tendinopathy that is very rebellious … Used it everyday ! It has helped get me through painful days …. used it even after some more difficult ones after a PRT injection in achilles. So 👍 a 1000 times. Great product. Even sent 2 to my niece who a pro soccer player in University. She also has the same condition. Thank you for BOT products.
Back On Track –
We have sent you an Email about your condition and how the BOT Ankle brace is assisting in the Pain Management.
Cheers*
Anonymous (verified owner) –
Debbie (verified owner) –
I think they would be very helpful, but unfortunately the small size are too loose on me. Waiting to try and get the xtra small if they are ever back in stock
maria garcia puente (verified owner) –
Did not work, but BOT replaced for the model that worked best for my daughter, great customer service experience.
Back On Track –
Great to hear Maria, hope your daughter is happy with the results.
Always know you can contact us at [email protected] for any questions or assistance regarding our products.
Cheers
Anonymous (verified owner) –
Diane C. (verified owner) –
Fit is good and comfortable. It’s hard to tell if the problem (torn Achilles’ tendon) has been helped. The knee brace works extremely well to reduce pain and swelling and promote healing.
Jeff Hamilton (verified owner) –
Christina Laverdiere (verified owner) –
Such quick, friendly service
Pam McCormack (verified owner) –
Lana Bohnet (verified owner) –
Helps his ankle a lot
Samantha (verified owner) –
Game changer for the days my ankle feels weak
Phoenix B. (verified owner) –
Wanda (verified owner) –
I ordered the wrong size and they immediately looked after getting a replacement to me. It’s comfortable and I’m following their direction to wear it daily (min. 8 hours for 21 days) and I’m feeling an improvement!
Philip Daley (verified owner) –
Helpful product. Gives support and comfort to rolled ankle.
Ellen Cornish (verified owner) –