We recommend an introduction time of 2-4 hours/day for the first 3-5 days to get the body used to the effects, but the length of introduction can vary between individuals. Use your judgment to determine when ready for longer use. For the best results, after the introduction time, use the products for longer periods of time daily – such as overnight. Every 3-4 weeks we recommend not using the products for 3-6 days. The period of discontinued use is for you to assess/reassess the progress of your horse or dog and even yourself. Products may be worn for a period of 1-24 hours a day after the introductory period. For use with dogs and horses, we recommend removing our products for 3-4 hours a day to give the animal a break from the effects.
Can the products be used in hot temperatures?
Yes. We do recommend using the products in the cooler parts of the day and for shorter periods of time during the warmer summer months, however, this is your personal preference. Use your best judgement when using our products on your animals on a hot day. Using them for smaller amounts of time throughout the day is better than not using them at all.
After I have discontinued using my Back on Track product and then decide later that I would like to begin using it again, do I need to start over with the introductory period?
Depending on how long it has not been used, it may be necessary to start the introductory period again. Use common sense and see how your body feels and reacts.
How long do Back on Track products remain effective?
The effectiveness of BOT products will not change over time since you cannot wash out the Welltex® fibers infused in the threads. If you have been using our products for a long period of time and feel you don’t see the same results as you did at the beginning, simply take a break for a week and try again. While using our products over time you may get used to the Welltex® effect and start to think you are no longer being helped.
Why use Back on Track products when there are no injuries?
The improved blood circulation from the use of BOT products will help to maintain the over-all well-being of the body tissues, even in health. It may also help prevent injuries in the future by improving over-all resilience of the body.
If using Back on Track products causes increased circulation and swelling occurs, will it go away?
Take a break from wearing the product until the swelling goes down, then begin using it again. Wear it for only a few hours to minimize the chance of swelling again until the body gets used to the increased blood circulation from wearing the product.
What is the difference between Back on Track products and magnet technology?
The Welltex material utilizes the body’s own energy and reflects that energy back into the tissues as far-infrared wavelengths which penetrate deeper than just warmth to affect the tissues and the blood vessels, whereas products with magnet technology utilize the magnetic field.
How do I wash Back on Track products?
Machine wash in warm water and a mild detergent. Do not use fabric softener or bleach. Hang to dry.
Will Back on Track products shrink?
No, providing you follow the washing instructions that come with each product. Products are not to be put into a clothes dryer and bleach should not be used in the washing process.
Can liniments be used with Back on Track products?
Caution is advised when using Welltex® products simultaneously with liniment, since some liniments may amplify the Welltex® effect. Use the product only as directed and consult a doctor if symptoms persist. Do not use products that will generate heat. Use your own common sense to see how you or your animal reacts.
How much support do the Back on Track brace products provide?
Back on Track brace products provide limited support. They are designed as therapeutic products that increase blood circulation and in turn may help reduce inflammation in muscles and joints. Our self fastening Knee Brace and Back Braces provide more support than our other therapeutic brace products, but they should not be used to replace physician prescribed support braces.
Will I experience the Welltex® effect if my Back on Track product is worn over other clothing?
BOT products need to be next to the skin or hair of animals for the product to give the best effect. However, the Back Brace can be worn over a thin shirt and the Mattress Overlay should be used under regular sheets.
Can I use Welltex® products while pregnant?
No. Do not use during pregnancy.








Debra D. (verified owner) –
Kristie (verified owner) –
Barbara O’Grady (verified owner) –
Iris Archibald (verified owner) –
Ordered this for my son who has disc damage and it helps ease his pain! Great product
Naomi –
Hi Iris,
Hope you son continues to experience the benefit!
He might also like some of our clothing, the shirts, leggings etc. all of our products offer the pain management benefit!
All the best to your son!
Kelly T. (verified owner) –
Perfect!!!
Back On Track –
Wonderful!
Josee G. (verified owner) –
Comfortable and easy to ajust. Nice and warm! A must have for your neck!
Sharon (verified owner) –
This is a great product. I definitely feel its benefit…the absence of soreness! My only complaint is I bought a small and find it a little big. I’d be more comfortable if I could cinch it…perhaps a little tighter, perhaps a little higher (I have a long neck).
Back On Track –
Thank you for the feedback on the neck brace we appreciate this.
Do know that as long as the area in pain is covered (doesn’t need to be tight) that you will feel the benefits of our products.
ENJOY!
Michele B. (verified owner) –
Best investment ever, iv a-lot of tension in my shoulders and neck this is a must have. Pairs well with the multi functional scarf !
Back On Track –
Excellent!! Both will definitely assist that tension you have.
Enjoy the benefits Michele 🙂
Rhonda H. (verified owner) –
Olivia (verified owner) –
Slim fitting, not bulky at all. Very impressed with this product.
Back On Track –
True that, nice that it is not a bulky brace.
Hope it really helps your neck, keep us posted.
Heather L. (verified owner) –
Fits nicely. Keeps my shoulder and neck muscles from getting tight.
Back On Track –
A great stress reducer right?
Keep on enjoying the benefits 🙂
Lynn Blatta (verified owner) –
Haven’t used it yet bought it more for winter.
Mari Ann (verified owner) –
Great -Really like it. If it fit a little higher it would be 5 stars
Back On Track –
We will mention this note to the design Team in Europe 🙂
Elsie W. (verified owner) –
Anonymous (verified owner) –
Liz Sauter (verified owner) –
Probably need to know difference between how medium fits which I bought and the small to see how close around the neck it should fit. Diagrams would help.
Back On Track –
Hi Liz this is about your comfort level.
How does it feel on?
It does not need to be snug, the action of our products engages anywhere the body emits heat.
We have EMAILED you for follow up.
Please know that ANY queries or concerns can always be sent to [email protected] for a quick response.
Jaime K. (verified owner) –
Perfect for those with migraines or who work in air conditioning or cold environments as it can help treat and prevent muscle stiffness in the neck/shoulder area.
Anonymous (verified owner) –
Bought as christmas gift and have not taken out of packaging
Courtney D. (verified owner) –
Comfortable and fits well
Teresa S. (verified owner) –
Worked and still trying out.
Back On Track –
Great!
Sheila Mills (verified owner) –
Very fast delivery and the products are excellent. I have bought several of these as gifts.
Norma White (verified owner) –
My second one as I gave the first to my daughter. My horses and I have been big BOT fans for a number of years …… never disappointed.
Back On Track –
Terrific to hear this and know that your neck appreciates it lol
Sheila M. (verified owner) –
Great products and great service
Julie (verified owner) –
annett weber (verified owner) –
perfect !
Joanne (verified owner) –
Linda (verified owner) –
Bought one for my neighbour who had neck surgery and a plate put in the back of his neck…he was in excruciating pain..within 3 days of wearing it his pain has been reduced by 50%!
Back On Track –
oh wow that is fantastic about your neighbour.
No doubt an appreciative one 🙂 perfect gift no doubt!
Paula Barrett (verified owner) –
Fits great!
Philip Daley (verified owner) –
Great fit and targets the dreaded tight scapular and related muscles. Nice relief when brisk-walking the dogs. Recommend it for sore / tight neck and upper shoulder muscles.
Back On Track –
Love the review Philip thank you!
Philip Daley (verified owner) –
Feels fantastic but, most importantly, it works. Surprised to have noticed an instant and positive change in my posture (and energy) as I walked my over-enthusiastic 2 year-old border collie on one of our fast-walks (which are, evidently, still not fast enough for him! 😆) Additional benefit of simply adding another layer of warmth as these outdoor temps plummet. In short, I recommend.
Back On Track –
Philip this is a wonderful share thank you soo much.
May you have many day/years ahead feeling this much better!!
Lolita V. (verified owner) –
Love this and use it every night, has improved my neck strain and I notice if I forget to use. Have bought for a few people and recommended to others, because of my success
Back On Track –
Sweet!
Manon Boutet (verified owner) –
Noel (verified owner) –
Pamela B. (verified owner) –
amazing product – comfortable enough be worn in bed !!
Gina (verified owner) –
It was a bit to large for me. But feels good and works well.
Nadine T. (verified owner) –
Anonymous (verified owner) –
Very happy with it !
Anonymous (verified owner) –
Cheryl (verified owner) –
Kelly W. (verified owner) –
Diane Sylvestre (verified owner) –
Fit was really good
Kathy Williams (verified owner) –
Love all of your products!
Sarah I. (verified owner) –
Great to wear around the house when your shoulders hurt.
Louise S. (verified owner) –
susan a. (verified owner) –
Very soothing. I ordered size small and a smaller size would have been a better, more comfortable fit.
Paulette M. (verified owner) –
Anonymous (verified owner) –
Comfortable and warm to wear.
Robyn M. (verified owner) –
Joanna P. (verified owner) –
provided rapid pain relief!
Rita Cox (verified owner) –
Trace H. (verified owner) –
Anonymous (verified owner) –
Purchased for my dad as a gift – not sure yet if it will help his neck issues or not.
Elizabeth David (verified owner) –
I should have ordered small but it helps relax neck muscles.
Alexandra P. (verified owner) –
This was bulkier than I expected so will be most useful to me in the colder months.
Christine K. (verified owner) –
Francine Roch (verified owner) –
I received this product and must admit that I am pleasantly surprised. My neck pain has disappeared. I will by the gloves for hand pain and will get back to you with my comments.
Tamara (verified owner) –
I didn’t expect it to work but it does. I always get headaches and neck pain at the end of the work day. Since I have been wearing this neck brace at work I have not had a single issue. I also thought it would make me hot but it doesn’t and I am so grateful for that. Now I want my whole body covered in this technology.
Back On Track –
Thank you soo much for sharing, your information will benefit our customers.
We appreciate that you took the time to do the review!
Wanda (verified owner) –
This is very lightweight and comfortable. I wear it while I’m doing computer work (which is about 8 hours a day).
Tracy Hare (verified owner) –
Lois B. (verified owner) –
Great relief from neck stiffness
Billie Richardson (verified owner) –
Excellent quality and performance. Very comfortable, I got a size medium and I am a bigger frame for women. Easy to wear and beneficial to feeling better. I have major neck and shoulder tension and this is helpful. I have other BOT shirts and they are always a go to item when I am working or training all day in summer or winter. My dogs and I benefit from the performance of these products. I highly recommend!
Billie R. (verified owner) –
Very comfortable, great quality and performance