Back on Track Canada is committed to protecting your privacy and handling your personal information in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website: botcanada.com.

1. What Personal Information We Collect

We collect personal information in the following ways:

a) Account Registration (E-commerce)

When you create an account or make a purchase, we may collect:

• Name
• Email address
• Billing and shipping address
• Phone number
• Account login credentials

Payment Information:
Payment details (such as credit card numbers) are processed securely via Stripe and are not stored on our servers. To learn more about Stripes security practices, visit this page: https://docs.stripe.com/security

b) Contact Forms

When you submit a form on our website, we may collect:

• Name
• Email address
• Phone number
• Any message content you provide

c) Automatically Collected Data

When you visit our website, we may collect:

• IP address
• Browser type and device information
• Pages visited and time spent on site

This is collected through cookies and analytics tools such as Google Analytics.

2. How We Use Your Information

We use your personal information to:

• Process transactions and fulfill orders
• Create and manage user accounts
• Respond to inquiries and customer service requests
• Improve our website and user experience
• Analyze website traffic and usage trends
• Comply with legal and regulatory obligations

3. Consent

By using our website, creating an account, or submitting your information, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions.

4. Cookies and Tracking Technologies

We use cookies to:

• Enable website functionality (e.g., shopping cart, login sessions)
• Understand user behaviour and improve performance
• Support analytics and marketing efforts

You can control or disable cookies through your browser settings. Note that some features of the site may not function properly without cookies.

5. Third-Party Services

We may share your information with trusted third parties, including:

• Stripe — for secure payment processing
• Google Analytics — for website analytics
• FedEx – for shipping

These third parties are only provided with the information necessary to perform their services and are required to protect your information.

6. Data Storage and Security

We implement appropriate technical and organizational safeguards to protect your personal information against:

• Unauthorized access
• Loss or theft
• Disclosure or misuse

While we take reasonable steps to protect your data, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, tax, and regulatory requirements

8. Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information
• Request corrections to inaccurate data
• Withdraw consent to data use (where applicable)
• Request deletion, subject to legal limitations

To exercise these rights, please contact us using the information below.

9. International Data Transfers

Some third-party service providers (such as Stripe, Google Analytics and Fedex) may store or process data outside of Canada, including in the United States.

By using our services, you acknowledge that your information may be transferred to jurisdictions with different privacy laws.

10. Children’s Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Bot Canada
PO Box 730
Kamloops, BC,
V2C 5M4

This policy was last updated: April 8, 2026.