We recommend an introduction time of 2-4 hours/day for the first 3-5 days to get the body used to the effects, but the length of introduction can vary between individuals. Use your judgment to determine when ready for longer use. For the best results, after the introduction time, use the products for longer periods of time daily – such as overnight. Every 3-4 weeks we recommend not using the products for 3-6 days. The period of discontinued use is for you to assess/reassess the progress of your horse or dog and even yourself. Products may be worn for a period of 1-24 hours a day after the introductory period. For use with dogs and horses, we recommend removing our products for 3-4 hours a day to give the animal a break from the effects.
+Physio Knee Support Brace
Do you have knee pain?
Can the products be used in hot temperatures?
Yes. We do recommend using the products in the cooler parts of the day and for shorter periods of time during the warmer summer months, however, this is your personal preference. Use your best judgement when using our products on your animals on a hot day. Using them for smaller amounts of time throughout the day is better than not using them at all.
After I have discontinued using my Back on Track product and then decide later that I would like to begin using it again, do I need to start over with the introductory period?
Depending on how long it has not been used, it may be necessary to start the introductory period again. Use common sense and see how your body feels and reacts.
How long do Back on Track products remain effective?
The effectiveness of BOT products will not change over time since you cannot wash out the Welltex® fibers infused in the threads. If you have been using our products for a long period of time and feel you don’t see the same results as you did at the beginning, simply take a break for a week and try again. While using our products over time you may get used to the Welltex® effect and start to think you are no longer being helped.
Why use Back on Track products when there are no injuries?
The improved blood circulation from the use of BOT products will help to maintain the over-all well-being of the body tissues, even in health. It may also help prevent injuries in the future by improving over-all resilience of the body.
If using Back on Track products causes increased circulation and swelling occurs, will it go away?
Take a break from wearing the product until the swelling goes down, then begin using it again. Wear it for only a few hours to minimize the chance of swelling again until the body gets used to the increased blood circulation from wearing the product.
What is the difference between Back on Track products and magnet technology?
The Welltex material utilizes the body’s own energy and reflects that energy back into the tissues as far-infrared wavelengths which penetrate deeper than just warmth to affect the tissues and the blood vessels, whereas products with magnet technology utilize the magnetic field.
How do I wash Back on Track products?
Machine wash in warm water and a mild detergent. Do not use fabric softener or bleach. Hang to dry.
Will Back on Track products shrink?
No, providing you follow the washing instructions that come with each product. Products are not to be put into a clothes dryer and bleach should not be used in the washing process.
Can liniments be used with Back on Track products?
Caution is advised when using Welltex® products simultaneously with liniment, since some liniments may amplify the Welltex® effect. Use the product only as directed and consult a doctor if symptoms persist. Do not use products that will generate heat. Use your own common sense to see how you or your animal reacts.
How much support do the Back on Track brace products provide?
Back on Track brace products provide limited support. They are designed as therapeutic products that increase blood circulation and in turn may help reduce inflammation in muscles and joints. Our self fastening Knee Brace and Back Braces provide more support than our other therapeutic brace products, but they should not be used to replace physician prescribed support braces.
Will I experience the Welltex® effect if my Back on Track product is worn over other clothing?
BOT products need to be next to the skin or hair of animals for the product to give the best effect. However, the Back Brace can be worn over a thin shirt and the Mattress Overlay should be used under regular sheets.
Can I use Welltex® products while pregnant?
No. Do not use during pregnancy.





Kim (verified owner) –
PAUL (verified owner) –
Lesley (verified owner) –
Kristen R. (verified owner) –
It’s a nice brace to help promote circulation. Good quality, hoping it’ll stretch out a bit. I think the size chart needs to be a little more clear on where to measure.
Naomi –
Hi Kristen,
Please check your inbox, we would like to help you out with the sizing issue 🙂
Catherine P. (verified owner) –
Great product if you don’t move, even when sleeping the supports roll down your legs. Very disappointed with my purchase of 2 of these supports.
Naomi –
Hi Catherine,
Please check your inbox.
We would like to discuss the fit and some options with you 🙂
Cheers*
Denys (verified owner) –
the only thing that could be improve; I have muscular thighs and its slips down I would suggest some liner at the top, kind of antislip like the knee sleeve for training thanks
Cheryl Tegg (verified owner) –
Kathryn (verified owner) –
I find the knee support slips down after wearing it for more than a day despite ordering the size indicated as appropriate.
Back On Track –
HI Kathryn,
Please check your email.
We have some options to suggest that might be of more benefit.
The +physio knee brace is a more of a ‘resting’ brace.
The self fastening knee brace might be better suited to your lifestyle.
Feel free to respond to the Email we just sent you 🙂
Linda (verified owner) –
A bit bulky ubder pants
Back On Track –
Yes you would want to wear a pant with a little more room to facilitate the thickness of the Brace.
Hope it is helping the pain aspect Linda.
Some find this brace is better for resting/sleep time and use the Self Fastening Knee brace for daily wear, just wanted to mention.
We have Emailed you the link for the other brace in case that is of interest 🙂
Cathy MacDonald (verified owner) –
I broke my knee cap six weeks ago, this knee support stablizes my knee and gives it the support to walk around.
Back On Track –
Glad that BOT is assisting your recovery that is terrific to hear! All the best in your continued healing!
Debby D. (verified owner) –
I actually ordered the wrong knee brace but after wearing it I am pleased that I ordered the wrong one as this is much more comfortable. Great product as always.
Back On Track –
Terrific!
If you ever need an exchange on any product contact [email protected]
We offer 1 FREE exchange on any product that is at regular price.
So happy it is working so well for you 🙂
Céline Bellerose (verified owner) –
Just fit
Leslie Liston (verified owner) –
I love it……gives just enough support to give confidence but not awareness of having a brace. I ordered two and wear them all the time!
Axel (verified owner) –
Anonymous (verified owner) –
Really seems to help when my knees get cranky
Back On Track –
what a great way of putting it, all the best to you and your knees 🙂
Patricia Clark (verified owner) –
Harold Blais (verified owner) –
Andy (verified owner) –
Donna (verified owner) –
This is the second BOT knee brace I have purchased for my total knee replacement. I use the first, purchased by size, for exercise, and at night. I ordered another to wear during the day, as the first would not stay up. Both the surgeon and physiotherapist, have commented positively, on my recovery process. Not looking forward to having the other knee done this fall, but I will start with BOT earlier than 3 weeks after surgery.
Back On Track –
Donna that is amazing news!
Yes one of our Knee braces is preferred for lower activity and the other better suited for moving about.
REALLY pleased to hear about the difference our products have made for you.
Nice for you to know that you have something after the 2nd surgery that is assured to benefit your recovery.
All the best your way!
Doug Drolet (verified owner) –
not using yet cant comment
Cindy (verified owner) –
Scott McLeod (verified owner) –
great
Anonymous (verified owner) –
Helen (verified owner) –
Love it, have arthritis and when I wear this it feels better
Richard W. (verified owner) –
It was VERY easy to shop online. The Physio Kee Support Brace is EXCELLENT. This is my 4th one! (They do wear out over time:)
Back On Track –
Thank you Richard users sharing how the product works is helpful to other customers!
Robert Corkett (verified owner) –
As ordered and great ervice
Back On Track –
Terrific!
ALISTAIR BEVAN-STEWART (verified owner) –
Gayla Johnson (verified owner) –
Dawn Noakes (verified owner) –
Does not stay up when I walk even though I followed your measurement instructions. And it doesn’t hold much heat. I had something similar 40 years ago that made my leg actually warm. This is no different than wrapping a towel around.
Back On Track –
Hi Dawn
Have you contacted Customer Service about this?
Maybe you need a different size?
Our products are ‘pain management’ products using a product we developed in 2000 called ‘Welltex’ the first of its kind.
Please EMAIL – [email protected] to discuss perhaps getting a smaller size 🙂
Richard W. (verified owner) –
I have issues with both knees and with the ligaments behind the knees. The knee support brace has been terrific in reducing the pain. It is a FANTASTIC product.
Back On Track –
Proof is in the pudding as they say.
Pain Management is what Back on Track is ALL about.
ALl the best Richard!
Norm Proulx (verified owner) –
My wife wears it everyday. She loves the fit . The brace does pinch or rub
Back On Track –
Wonderful Norm as are assuming you meant to write ‘the brace doesn’t pinch or rub’ spell correct are we right? lol
Appreciate the share though.
Audrianna (verified owner) –
JP Lachapelle (verified owner) –
Product and fast shipping is great, but we order a small and too tight, we need a medium but not avalaible on your site
Back On Track –
Hi JP
We have Emailed you to discuss your options whether another knee brace or a refund o.k.? 🙂
ALWAYS know you can email ‘[email protected]’ for assistance with any/all orders/ questions/queries.
We are happy to help!
Denise L. (verified owner) –
Sylvie Gunn (verified owner) –
Denise L. (verified owner) –
Susan F. (verified owner) –
Anthony R. (verified owner) –
Excellent!
Richard W. (verified owner) –
I have used the physio knee support brace for some years and it certainly helps in reducing my knee pain!! I ALWAYS wear it!
Back On Track –
Happy knee Happy life 🙂 lol
Great to hear!
Kathy H. (verified owner) –
Love these… like a hug on my knee
Back On Track –
What a great way of expressing how the knee brace feels.
ENJOY!
Anonymous (verified owner) –
Fits nicely and stays in place while walking and hiking.
Back On Track –
Thank you for the update on the +Physio knee brace, we appreciate you taking the time 🙂
Robert C. (verified owner) –
Up to its promise
Back On Track –
Very Happy to hear about the relief the knee brace has given you Robert! 🙂
Richard (verified owner) –
Finally some knee relief after numerous sleeves experimented with.. have purchased long sleeve shirt and elbow sleeve as well!
Back On Track –
Let us know how the other products help as well.
VERY happy for you and the results you are feeling 🙂
Caryn Colman (verified owner) –
Because it’s a sleeve, this brace is easier to use than other knee braces.
Peggy F. (verified owner) –
very comfortable and supportive. I find that using the brace has been beneficial for my arthritic knee. The top of the brace does tend to roll down and cause some discomfort.
Back On Track –
Hi Peggy please check your Email we have reached out about the Knee brace to see if we can fix the rolling down situation you mentioned.
Our email is [email protected]
Leslie Liston (verified owner) –
They are fantastic! Light but supportive and very comfortable
They wash well and are not bulky under trousers. Love ‘em ❤️❤️
Back On Track –
Great information about wearing the knee brace under clothing.
Thank you!
Rebecca (verified owner) –
What a difference on my knee
Jessica (verified owner) –
Pamela J. (verified owner) –
Celine Leichner (verified owner) –
Pamela B. (verified owner) –
what a phenomenal product !
Melanie B. (verified owner) –
Jessica N. (verified owner) –
I love back on track products but these knee support sleeves tend to roll down at the top very easily. Product was shipped and received in a very promptly time!
Edit – BOT sent me a different brace to try that is adjustable with stabilizers along the side and I am very pleased with the product, they stay up and are comfortable to wear all day!
Back On Track –
Good Morning Jessica,
Please know you can always contact Customer Service with any issues at ‘[email protected]’.
Check your inbox we have reached out to see if can resolve this for you 🙂
Back On Track –
Jessica we are soo happy to hear the ‘Self Fastening Knee Brace’ is working soo well for you 🙂
Michele S. (verified owner) –
They are perfect for helping with knee pain at night for me. I was getting terrible pains from my joints stiffening up at night and since I wear them the pains are gone.