We recommend an introduction time of 2-4 hours/day for the first 3-5 days to get the body used to the effects, but the length of introduction can vary between individuals. Use your judgment to determine when ready for longer use. For the best results, after the introduction time, use the products for longer periods of time daily – such as overnight. Every 3-4 weeks we recommend not using the products for 3-6 days. The period of discontinued use is for you to assess/reassess the progress of your horse or dog and even yourself. Products may be worn for a period of 1-24 hours a day after the introductory period. For use with dogs and horses, we recommend removing our products for 3-4 hours a day to give the animal a break from the effects.
EQ3 Smooth Shell
MIPS Technology at a great price
Can the products be used in hot temperatures?
Yes. We do recommend using the products in the cooler parts of the day and for shorter periods of time during the warmer summer months, however, this is your personal preference. Use your best judgement when using our products on your animals on a hot day. Using them for smaller amounts of time throughout the day is better than not using them at all.
After I have discontinued using my Back on Track product and then decide later that I would like to begin using it again, do I need to start over with the introductory period?
Depending on how long it has not been used, it may be necessary to start the introductory period again. Use common sense and see how your body feels and reacts.
How long do Back on Track products remain effective?
The effectiveness of BOT products will not change over time since you cannot wash out the Welltex® fibers infused in the threads. If you have been using our products for a long period of time and feel you don’t see the same results as you did at the beginning, simply take a break for a week and try again. While using our products over time you may get used to the Welltex® effect and start to think you are no longer being helped.
Why use Back on Track products when there are no injuries?
The improved blood circulation from the use of BOT products will help to maintain the over-all well-being of the body tissues, even in health. It may also help prevent injuries in the future by improving over-all resilience of the body.
If using Back on Track products causes increased circulation and swelling occurs, will it go away?
Take a break from wearing the product until the swelling goes down, then begin using it again. Wear it for only a few hours to minimize the chance of swelling again until the body gets used to the increased blood circulation from wearing the product.
What is the difference between Back on Track products and magnet technology?
The Welltex material utilizes the body’s own energy and reflects that energy back into the tissues as far-infrared wavelengths which penetrate deeper than just warmth to affect the tissues and the blood vessels, whereas products with magnet technology utilize the magnetic field.
How do I wash Back on Track products?
Machine wash in warm water and a mild detergent. Do not use fabric softener or bleach. Hang to dry.
Will Back on Track products shrink?
No, providing you follow the washing instructions that come with each product. Products are not to be put into a clothes dryer and bleach should not be used in the washing process.
Can liniments be used with Back on Track products?
Caution is advised when using Welltex® products simultaneously with liniment, since some liniments may amplify the Welltex® effect. Use the product only as directed and consult a doctor if symptoms persist. Do not use products that will generate heat. Use your own common sense to see how you or your animal reacts.
How much support do the Back on Track brace products provide?
Back on Track brace products provide limited support. They are designed as therapeutic products that increase blood circulation and in turn may help reduce inflammation in muscles and joints. Our self fastening Knee Brace and Back Braces provide more support than our other therapeutic brace products, but they should not be used to replace physician prescribed support braces.
Will I experience the Welltex® effect if my Back on Track product is worn over other clothing?
BOT products need to be next to the skin or hair of animals for the product to give the best effect. However, the Back Brace can be worn over a thin shirt and the Mattress Overlay should be used under regular sheets.
Can I use Welltex® products while pregnant?
No. Do not use during pregnancy.














Sarah I. (verified owner) –
Comfortable, very nice helmet
Kim K. (verified owner) –
Love knowing I’m more protected with MIPS technology as I’ve had a bad concussion in the past, and love that the liner comes out so easily to wash. It’s my favourite helmet – so much so that I now own three!
Bruce Coates (verified owner) –
Julia B. (verified owner) –
The EQ3 helmet I purchased directly from BoT, at 40% off, was itself great. However, in spite of measuring my head (twice) for sizing and having a Charles Owen helmet that is the same size I ordered from BoT (6 7/8), the helmet did not fit. It was just a bit too snug. I immediately called BoT to find out I could not return it or exchange it. I didn’t realize and did not notice when ordering the helmet online, that there was a “No Return, No Exchange” policy on the sale. The policy may have more to do with the item being safety equipment rather than a sale item. Now I’m left with a helmet that I must sell privately. BoT could have at least let me exchange it for the correct size but would not. I will recommend against purchasing directly from BoT to my friends. New golden rule ; Go to a local store that assists you in purchasing the correct size.
Naomi –
Hi Julia,
We most definitely support ALL of the BOT Retailers across Canada.
The Final Sale aspect we place by each product so our customers know our policies before purchasing.
ALL regular priced items we offer 1 FREE exchange which we set up for you, FEDEX literally picks up from your front door and returns to our Warehouse in Alberta.
As a note about our Helmets.
The EQ3 does tend to fit a ’rounder’ head better.
The LYNX (which we are getting more stock in of) tend to fit an ‘Oval’ head better.
This helmet has the ‘dial’ on the back of the Helmet.
Perhaps this could be a contributing factor to the issue you experienced Julia.
Either way we hope you find a good fit and safe helmet to use!
Thank you for your feedback!
Michael Jackson (verified owner) –
Jane Stone (verified owner) –
Great helmet and fast shipping!
Christopher L. (verified owner) –
Great fit.. Fast delivery…
Karen Q. (verified owner) –
This is the second EQ3 helmet we bought recently in our riding family. Great fit, comfortable and excellent price point .
Kristy Garrett (verified owner) –
The sizing charts for the helmets were not accurate unfortunately. I even went a cm bigger just in case and I cannot even squeeze my head into it. Love your products but not your sizing. I now have a youth size helmet I can’t seem to sell
THE BOT TEAM –
Hi Kristy,
Please check your Email.
We have sent some information that may be of benefit regarding the sizing directive we have on our Website.
Cheers*
Kimberley M. (verified owner) –
Super comfortable and light. Love the removable liner for cleaning.
Back On Track –
Yes a nice feature for sure to help keep the helmet clean 🙂
Anonymous (verified owner) –
I wasn’t”t sure about ordering a helmet without trying it on. I went by your sizing chart & it is a perfect fit.
Back On Track –
sweet, enjoy the ride 🙂
Kathy Jackson (verified owner) –
Love the fit and helmet. Looks great feels super on
Anonymous (verified owner) –
Absolutely love my helmet. It fit perfect an the look is really nice.
Kimberley (verified owner) –
Very comfortable
Lori Leach (verified owner) –
Christine S. (verified owner) –
Very nice helmet. Looks great and I love the safety features. Definitely size up from head measurements if you have a more oval head.
Rebecca Benedict (verified owner) –
Love my helmet. Great fit. Was very impressed with the ease of ordering and quick delivery!
Martina Witt (verified owner) –
Very happy with the helmet so far – but I’m still waiting to hear about how I can’t register my helmet.
Back On Track –
Hi Martina,
There should be a Crash Warranty form in your Helmet box you simply Email that to us at [email protected]
Check your Inbox we have sent you another in case you have tossed the box o.k.?
Julie D. (verified owner) –
My daughter absolutely loves her new show helmet, it fits like a dream and, as a parent, I am ecstatic that it has MIPs technology. This is a win win in our house!
Back On Track –
that is the BEST news!
May she have years of safe riding 🙂
Thank you for the share Julie
Tracy (verified owner) –
My only comment is I wish the straps around the ears were a bit smaller, not in width but in overall size as they come down really low to the chin. It’s much lighter than I expected and very comfortable. I’m interested to see how it works once it’s much warmer out too.
Back On Track –
Keep us posted Tracy.
[email protected]
Heather (verified owner) –
I was worried about the sizing—with Covid I can’t try anything on at my local tack shop and there were no returns on helmets for the online ordering. Followed the instructions in the linked video and it was pretty easy and helmet fits perfectly. Even though it is quite thick it isn’t heavy or at all uncomfortable.
Back On Track –
excellent, fit is important!
Sarah Zermati (verified owner) –
Helene T. (verified owner) –
Helene T. (verified owner) –
Andréanne Lefebvre (verified owner) –
Tanya G. (verified owner) –
I am so happy I purchased this helmet! Its so light weight and comfortable. It also has the MIPS system for extra protection. Highly recommend.
Back On Track –
Thank you Tanya 🙂
Monica L. (verified owner) –
Anonymous (verified owner) –
Great helmet well priced
Maren (verified owner) –
Great deal, fast delivery, comfortable fit
Katelyn (verified owner) –
I love this helmet! Super comfortable
Amber (verified owner) –
Fit smaller than the size on the website and had to give it away