Ordering and Shipping
Back on Track Ordering and Shipping
We only sell and ship within Canada.
Sales or Clearance Items
All sale items are Final sale. No exchanges or refunds.
Opening an account
All Back on Track customers are welcome to open an account with Back on Track. To do so click on the Account icon found in the top righthand corner of each web page. Enter your name, address, phone number (in case our delivery agent needs to contact you about your shipment), and email (so that we can email you your order tracking information). Save the information. By creating an account with our online store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.
If you choose not to open an account with Back on Track you are still welcome to purchase anything in our online store as a guest. You will simply be asked to input your name, address, phone number, and email when you plan to make a purchase.
How do I log in to my account
Click on Account in the menu bar in the top right corner of any botcanada.com page and then click on Sign In.
Enter your log in ID and Password. If you do not remember your Password click on “I forgot my password” and you will be sent a temporary password to the email you provided when you created your account.
Issues logging in?
Sometimes, visitors to our online store have trouble in logging in. The most common reason why this happens is email addresses are entered incorrectly or incorrect passwords are used. If neither of these seems to be the reason for your inability to log in contact Customer Service at HELP.
Choosing your credit card payment process
You can choose to pay either through Moneris or PayPal.
Free Shipping on orders over $100
On all orders less than $100 we charge $10 before taxes for shipping.
If you purchase any item with a Back on Track Discount Coupon and the order total is less than $100, we charge $10 before taxes for shipping.
Back on Track reserves the right to offer FREE shipping as a customer promotion from time to time at its sole discretion.
Shipping within Canada
Orders are sent via FedEx Freight unless otherwise specified. Orders are not insured for damage or loss. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped. All goods ship from southern Alberta. Once goods have shipped, they take up to 10 business days to get to the Territories or Nunavut, 5 business days to the Maritimes ,3-4 business days to Quebec, and Ontario, and 2 business days to get to Manitoba, Saskatchewan, or BC
Taxes
If an order is shipped to the following provinces or territories, Back on Track Canada must collect the GST, HST, and Provincial taxes as per the following: