FAQ – General Questions
Select a topic
Order & Shipping
Returns & Exchanges
Product Use & Care
Who is Back On Track?
What does Back On Track do?
Does Back on Track guarantee their products?
Back on Track products are guaranteed from factory defects for a period of one year after purchase. We do not replace products that are damaged due to normal wear and tear.
Can Back on Track products be bought for different prices at different Back on Track retail stores?
Retailers are required to sign a Retail Pricing Policy agreeing to sell the products at the MSRP. Stores are allowed special pricing opportunities twice a year, but only with BOT’s prior approval. Back on Track from time to time also offers Canada wide promotions for stores and its website.
Who can sell Back on Track products?
Retail outlets (horse, dog, people) that have a physical storefront in a commercial setting, licensed therapists, and veterinarians.
What is required to become a Back on Track dealer?
You must have a physical store front for human, horse, or dog products in a commercial setting, be a licensed therapist or veterinarian. Contact us to discuss this further with Back on Track.