FAQ – Most Popular Questions

Select a topic

General

Your health

Horse

Dog

Helmets

Order & Shipping

Returns & Exchanges

Product Use & Care

Who is Back On Track?

We are an international company founded by a Swedish medical doctor in 2000. Our corporate head office is situated in Uppsala, Sweden. Our Canadian head office is situated in Kamloops, BC.

What does Back On Track do?

We create therapeutic products for horses, dogs, and people from functional fabric that has been infused with Welltex® technology.

How does Welltex® work?

Welltex® functional fabric utilizes the body’s own energy (heat signature). When a Welltex® product is worn against the skin it radiates body energy back as a far-infrared wavelength. That far-infrared wavelength energy penetrates several centimeters into the body’s tissues. The incoming energy triggers a message in the brain that results in micro dilation of blood vessels and the release of nitric oxide. Dilated blood vessels facilitate an increase in blood circulation which, in turn, will increase the oxygen transport and waste product removal to and from the tissues, muscles, joints, tendon/ligaments, etc. It is a known fact that increased blood circulation will aid in the overall well being and health of the tissues and in healing from some trauma and injuries. When released in the blood vessel, “nitric oxide relaxes the vessels and keeps them flexible, allowing them to dilate, boosting blood flow, and helping to control blood pressure”. Berkeley Wellness – University of California, Why Nitric Oxide Is So Important – Jeanine Barone

How is Welltex® manufactured?

When manufacturing the polyester and polypropylene fibers that Back on Track products are made of, ceramic particles are fused into the textile fibers through a Nano technology heat process. The selection of these ceramic particles is based on which absorption and emission spectrum they contain. The result is that when the ceramic particles absorb the body’s energy radiation, they expel energy of a specific wavelength, which is based in the long-wave infrared zone of the thermal radiation spectrum. It is well established and documented that long-wave infrared heat radiation has a pain reducing effect and increases blood circulation.

How do I use Back on Track products?

We recommend an introduction time of 2-4 hours/day for the first 3-5 days to get the body used to the effects, but the length of introduction can vary between individuals. Use your judgment to determine when ready for longer use. For the best results, after the introduction time, use the products for longer periods of time daily – such as overnight. Every 3-4 weeks we recommend not using the products for 3-6 days. The period of discontinued use is for you to assess/reassess the progress of your horse or dog and even yourself. Products may be worn for a period of 1-24 hours a day after the introductory period. For use with dogs and horses, we recommend removing our products for 3-4 hours a day to give the animal a break from the effects.

Can the products be used in hot temperatures?

Yes. We do recommend using the products in the cooler parts of the day and for shorter periods of time during the warmer summer months, however, this is your personal preference. Use your best judgement when using our products on your animals on a hot day. Using them for smaller amounts of time throughout the day is better than not using them at all.

After I have discontinued using my Back on Track product and then decide later that I would like to begin using it again, do I need to start over with the introductory period?

Depending on how long it has not been used, it may be necessary to start the introductory period again. Use common sense and see how your body feels and reacts.

How long do Back on Track products remain effective?

The effectiveness of BOT products will not change over time since you cannot wash out the Welltex® fibers infused in the threads. If you have been using our products for a long period of time and feel you don’t see the same results as you did at the beginning, simply take a break for a week and try again. While using our products over time you may get used to the Welltex® effect and start to think you are no longer being helped.