We are extending our Return/Exchange Policy for Christmas gift purchases until January
Please note this excludes any and all items purchased on SALE.
Providing a human, horse, or dog product that has not been used, is clean, and in its original packaging, you may return it for exchange or refund within 30 days of purchase. All discounted or clearance items are final sale.
No refunds nor exchanges will be issued on returns with Horse hair, Dog Hair, stains or any damages to any product returns.
Please contact the Back on Track retailer where you purchased the product or if you purchased the product from our website, contact us.
No exchanges/returns or refunds on ANY SALE items. If you purchased an itemthat wasn’t on sale and need a refund, please contact us.
Yes.
Normally a refund is issued within two business days of our warehouse receiving the returned product in good condition.
Contact us within the first 30 days after your purchase date if you would like to make an exchange. There are no exchanges for discounted or clearance items. If you decide to exchange your product, be sure it is returned in its original packaging. The product must not have been worn, be dirty, or torn.
If you wish to exchange your product for another product, processing will normally take 3-5 business days AFTER your product has been received at the Back on Track warehouse.
The customer pays shipping costs on any returned product UNLESS the product is returned due to manufacturing defect.
No, Back on Track does not refund shipping costs on order refunds (unless there was a factory defect on the product).
